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Got some questions?

With complex financial matters, you’re bound to
have questions. Take a look at some of our most
commonly asked ones.
SPEAK TO A QUALIFIED ADVISER
Based in the North East of England, we’re a
passionate team of qualified and experienced
financial advisers with your best interests at heart.
THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP
UP REPAYMENTS ON YOUR MORTGAGE.
Are you an independent adviser?
InTouch Financial aren`t independent advisers - but that shouldn't put you off. Because in most cases we are paid by the lender or provider. We don't offer you a limited solution to your mortgage or insurance requirements. Instead, we have plenty of different options, allowing us to advise you on the right service for your specific needs and circumstances.
How much will InTouch charge me for using your services.
Our service charter ensures that where possible we will elect to be paid by the lender or provider. Thus, ensuring your initial outlay is kept to a minimum. A core principle within the company. However, there may be circumstances where we will need to charge a fee. Typically , re-mortgaging to consolidate debt, repaying, or transferring an equity loan such as with Help to Buy. Your adviser will discuss if a fee will be needed.
Can you help me with my mortgage and my insurance?
Absolutely! Many of our clients return to us following mortgage advice to seek advice on life insurance or home insurance. We specialise in both areas, and we're well-placed to offer our expertise for mortgages and insurance separately or as a single package.
Do you complete the mortgage application for me?
Yes. We help you throughout the whole application process. Our extensive knowledge and expertise in the mortgage application process will ensure you get the right mortgage for your circumstances. This is one of the huge benefits to using InTouch Financial, we are by your side every step of the way.
Can you guarantee approval on a mortgage?
We only advise our clients based on the information they provide to us. As we are not lenders, we cannot guarantee that you will be approved based on our recommendation – especially if we aren't equipped with all the information. However, using our financial advice service for your mortgage will make it far more likely that you will be approved, as you have insight and knowledge going into the applications process.
Can you help me buy a house if I have bad credit?
One of our speciality services is adverse mortgages, which are mortgages designed for individuals with missed payments, poor credit or self-employment income. While we cannot guarantee you will be approved to buy a house, our professional mortgage advice can help you find mortgages that may work for you, regardless of your current circumstances.
Do you arrange my insurance for me?
We provide comprehensive advice and recommendations for a range of different insurances. Guiding you through the different cover types, only recommending what we feel is the right solution for your needs.
InTouch Financial Advice is rated Excellent on Trustpilot
"Could not recomend intouch enough!"
From arranging my first fixed term mortgage (and two more since then) to now settling the help to buy…
Liam Hunt
"Great professional service from Beverly and team"
Great professional service from Beverly and the team. We rang them in a bit of a panic to begin with…
Gareth Davies
"The service is very responsive and"
The service was very responsive and helpful, all advisers made time to answer our inquiries and provided…
Laura Murphy
"Great experience"
Had a great experience with in touch financial throughout the full process of buying a new build property…
Becca Hughes
"Cannot praise this company enough!"
We were advised to use intouch finance by our builders and we are so glad that we did! They made the…
Kerrina
"Professional and friendly service"
Could not be happier than the service I received from, Sebastian Alexander-Sowa, clear and concise advise…
Dan
"Appreciation to Intouch Financial"
I appreciate all the help that Intouch have given towards getting to the point of getting my mortgage…
Anthony Hunt
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Intouch Financial Advice Limited is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority. Approved by The Openwork Partnership on 15/10/2025
© InTouch Financial Advice 2026 Company number 07428213
6 Blue Sky Way, Monkton Business Park South, Hebburn, Tyne And Wear, NE31 2EQ
Your home may be repossessed if you do not keep up repayments on your mortgage.
The information on this website is for use of residents of the United Kingdom only. No representations are made as to whether the information is applicable or available in any other country which may have access to it.

* Will writing is not part of the Openwork offering and is offered in our own right. Openwork Limited accepts no responsibility for this aspect of our business. Will writing is not regulated by the Financial Conduct Authority.
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